B2B Lead Generation Blog

Marketing Leader’s Perspective: No cogs allowed in social media and content marketing

If you lead a team of marketers, you likely have a creative bunch. People who, ideally, have a lot of passion about what they do – the key ingredient for successful social media and content marketing.

But that natural passion can easily get buried under layers of indiscernible corporate fiat. So how do you help your team break free of the stultifying grind that makes the average enterprise run? How do you make sure they don’t just feel like a cog in the wheel mindlessly hewing to corporate policy and filling spreadsheets all day?

I sat down with Daniel Burstein, the Editor of MarketingExperiments, for an interview about the role and importance of heart and passion in sales, marketing, social media, and content marketing. And, well, inspiring passion in a sales and marketing team is one of my passions. So read the below interview, which initially appeared on the MarketingExperiments blog, and then let me know how you share that drive with your team, or how your leaders do (or do not) keep you fired up about your mission…

8 Critical Success Factors for Lead Generation 2.0

The single biggest issue for B2B marketers is effective lead generation. I wrote an eight part series on building an effective lead generation program a while back. To help readers who missed the series, I pulled all the posts together in order.

In this series, you'll read the following posts:

1: The Right Mindset: Conversations, not campaigns
2: Sales and Marketing - One Team
3: Develop and intensify your Ideal Customer Profile 
4: Clear and Universal Lead Definition
5: Treat your marketing database as a valued asset
6: A Multi-modal lead generation portfolio approach
7: Effective lead management
8: Lead nurturing for lead development

You may also find this ebook that connects with the series relevant.

Ebook: Start With a Lead: Eight CRITICAL Success Factors for Lead Generation

View more presentations from Brian Carroll.

Can you think of other critical success factors I’m missing?

Most important B2B Marketing Metrics For CEOs

Today CEOs expect marketers to provide metrics and to be accountable to meeting their numbers just like sales people. They do have a bunch of activity metrics and some squishy metrics like brand recognition.

At the same time, most CEOs agree that they aren’t getting enough activity at the top of the sales funnel. Thus their marketers are constantly reminded that more leads are needed...now! When the revenue doesn't immediately materialize, CEOs will lament, why can't I see ROI from marketing?

This is what CEOs should be asking?

1. What effect are our marketing investments having on sales productivity?
2. What can marketing do to lower the combined expense to revenue ratio of sales and marketing?

As marketers, I believe the key is to look at why are we measuring our marketing in the first place?

I'd love to get your input on what you believe are the most important B2B marketing metrics for CEOs?

Lead Generation Checklist - Part 2: Sales and Marketing – One Team

I’ve started an eight-part series I’m calling the ‘Lead Generation Checklist.’ Each post in the series addresses a step that will help to make your lead generation campaigns work like a well-oiled machine.

In the first installment, I discussed tackling your organization’s lead generation mindset. Your touches should be conversations not just campaigns. Your “marketing” approach should be more consultative. The post received a lot of great comments. Ardath Ablee was fascinated by one and wrote about it in her blog. I think you’ll find “How to Use Existing Content in B2B Demand Generation Programs” helpful. Thanks Ardath.

Now for Step Two. I want to focus on dissolving the discord that inevitably exists between your sales and marketing teams. 

How long has it been since your marketing and sales teams got together for a really productive meeting? In reality, the best mindset, strategy and tactics – and the most astute sales and marketing individuals – are for naught without the collaboration of everyone involved. It can be tough to meld inherently diverse viewpoints, but it is a critical and often overlooked step in the lead generation process.

There is a direct correlation between lead generation ROI and the frequency that sales and marketing productively meet to collaborate.

Here are a few guidelines that in my experience really help to ensure that marketing and sales connect together as one team: 

1. The departments should document the sales process as a team from first contact to close. Your organization’s way of selling and marketing must confirm to the customer’s buying process, driven by a clear understanding of both the needs and the impact of those needs on both the company and your customers. Keep in mind that each customer will have a slightly different buying process.
2. The activities of both groups should be measured and coordinated with shared goals. Be sure to create value for the customer throughout the process. Ensure that marketing is giving sales something to work with. Sales should be privy to invaluable information that will help them in their selling process. Map tools, skills, and performance metrics along with the process.
3. If you haven’t already, get marketing and sales together to create a formal, concise summation of the value proposition via message map. If you already have a statement, make sure both teams are working off the same version. Wish-washy and unfounded statements about the benefits customers get from working with your organization can be the cause of lead generation problems. For prospective customers, a value proposition essentially answers the questions of how you can help their business, what difference you can make and why your solution is the one they should count on. Your value proposition should be specific, right down to numbers or percentages.
4. Marketing and sales should have regular huddles. Marketing should solicit, study, and act upon feedback from sales. Sales should never ignore a lead and must send it back if it is not sales-ready. Communicate what works and what doesn’t. On-going close-loop huddles will keep you on the same page and offer ways for continuous improvement in your new process. If you do communicate are you doing if often enough? I would suggest meeting once a week. Are your meetings as efficient as possible? Are you really communicating or just pointing fingers?

If you’ve found success in getting your marketing and sales team on the same page drop me a note. I’d love to pass along your advice. Next in the series, I’ll discuss how to clearly define your target market.

Related articles and posts:

Huddles and 35 other way to improve sales and marketing teamwork
Why CEOs Must Be Actively Involved in Lead Generation
Ebook: What sales really needs from marketing
Sales and marketing alignment: tips to getting it right with lead generation

Five steps to help create your universal lead definition

I’m amazed that 90% of the companies I’ve talked with over the last six months lack a clear definition of a sales lead really is – that is their sales and marketing departments don’t agree on a universal lead definition. By not asking and answering a few critical questions, these teams are working inefficiently, wasting time and money, and in effect, crippling the bottom line. Teamwork is the only way organizations can achieve maximum ROI.

To get your lead generation program on track, I recommend that your organization start by creating a universal lead definition. By following these five steps, you’ll create a definition that not only works but that gets better over time.

Steps for defining a universal lead definition:

1. Meet - Get those who are marketing and those who are selling together in a room or on a conference call. You need a leader/facilitator with "street credibility." The premise of the meeting is that we're all in this together.

2. Ask this question to sales team: “For us to be 100% certain that when we send you a lead that you will act on it and provide feedback on 100% of the time, what do you need to know? At what point do you consider a lead qualified?  Now shut up and listen. Dig. Dig. Dig. Everybody must play.

3. Don't stop with just one meeting. Summarize the notes from your meeting and have another meeting to clarify and make sure everyone is satisfied with the definition. You need to have a strong consensus.

4. Publish the Universal Lead Definition everywhere so people who are involved in new customer acquisition are reminded often about their target and objective.

5. Close-the-loop via huddles before leveraging software. Sales/Marketing should meet bi-weekly to review if the lead definition is still accurate. Ask questions like: Was X a lead? Did they enter the sales process? Why or why not? What else would you like to have known about this lead? How can we improve? What should we stop doing? What should we start doing?

It won’t take long to reap the benefits.  And, I guarantee you that improved ROI won’t be the only one.

Related Posts:

Closed Loop Feedback: The Missing Lead Generation Huddle

B2B Lead Generation Roundtable Group on LinkedIn

A few weeks ago I wrote a post called 5 steps for using LinkedIn as a lead generation tool and step number five was ‘create your own LinkedIn group and share relevant content.’

Well, last Thursday I launched the B2B Lead Gen Roundtable Group on LinkedIn. I wanted to create a group to discuss and share ideas that focus on the many aspects of B2B lead generation such as lead nurturing, lead management, teleprospecting and more.
 
I’m jazzed at how fast the group is growing and even more excited about the discussions that are already taking place.

My first question to the group was if lead distribution should be fair or optimized? What do you do? Do you invest your hard won leads on your top performers or do you try to help your weaker sales people? In this economy should we take a Darwinian view of lead generation and focus on helping the strong sales people get stronger?

What’s your take on lead distribution? I’d love to hear what you have to say.

Join the B2B Lead Gen Roundtable group and let me know your thoughts.

Sales and marketing alignment: tips for getting it right with lead generation

According to the 2008 Miller Heiman Sales Best Practices Study, only 37% of respondents agreed that their sales and marketing organizations are aligned in what their customers want and need. I discussed this disconnect with Bill Golder in the February issue of Sales & Marketing Management. You can check out the interview online: Chronicles of a Sales Leader: The Lack of Sales and Marketing Alignment in Organizations Today.

I firmly believe that organizations that perform match readiness of the buyer with expectations of their sales team. The unrealized potential can be likened to the batteries in a flashlight. If the batteries aren't inserted in the right direction, or are otherwise out of proper contact, their power is unusable. My experience confirms that this communication breakdown affects nine out of ten companies. Bill asked me what advice I would give these organizations that are struggling with alignment. Here are the five tips I shared with him:

1. Sales and Marketing must collaborate on defining leads and marketing objectives. You can make a huge impact by focusing first, on creating an Ideal Customer Profile (company-wide, for each product, service or solution). Then, create the Universal Lead Definition of a "sales-ready lead." Finally, connect the marketing/sales process to customer's buying process.
2. What gets measured gets done. Connect sales and marketing metrics together.
3. Create relevant content for each stage of the customer buying cycle.
4. Focus on the data points you REALLY need to measure in your CRM.
5. Clarify your value proposition now! Does your sales team have sales-ready messaging?

In developing a lead generation program, it is incumbent on marketers to view the sales team as the customer. It's no different than directing a consulting firm project where the client is involved in each stage of the project. The sales team should become so integrated that it has program ownership just like everyone else.

There’s a lot more good info discussed in this interview so be sure to read the full article here. Thanks to Bill and SMM for giving the opportunity to share.

Using thought leadership tactics for lead generation

As marketers look for ways to optimize lead generation, they are recognizing the value of using educational content and thought leadership to help attract more customers.

I've written a number of times on using educational marketing and certain aspects of thought leadership to generate leads, and I thought this post by Dana VanDen Heuvel over at the MarketingProfs Daily Fix blog was useful reminder.

So what is a thought leader?

First of all, thought leaders don't really refer to themselves as thought leaders. Thought leadership is an outside assessment based on what others say about you NOT what you say about you.

A thought leader is a recognized authority in one’s field. Elise Bauer wrote an article on thought leadership that I referenced in my book that's still relevant today, and it gives some good tips.

Bauer writes, “What differentiates a thought leader from any other knowledgeable company [or individual] is the recognition from the outside world that the company deeply understands its business, the needs of its customers, and the broader marketplace in which it operates.”  She continues, “Trust is built on reputation and reputation is generally NOT built on advertising or looking smart.” 

I agree.  People have a natural "BS" meter. We can sense when someone is just trying to sound smart rather than be authentic. Most of us can recognize a charlatan, one who pontificates about their expertise only to pitch us. These so-called thought leaders are only just trying to edify themselves.

Thought leadership is not just about what you say or write. It is a way of being. Thought leaders genuinely influence others by creating, advancing and sharing ideas. And there are just a select few thought leaders in every industry and field of study. Their objective is to genuinely help others. In business, thought leaders revolutionize the way others (both inside and outside their companies) do business. That's true thought leadership. 

Bauer concludes, “Become a thought leader in your field and it won’t matter as much how big you are. Companies and people will look to you for insight and vision. Journalists will quote you, analysts will call you, and websites will link to you.”

If you're looking to develop more educational content or leverage thought leadership check out the following posts to get you started:

On giving away ideas
How to Become a Thought Leader and Attract Customers
Leverage Thought Leadership to Win More Sales (with Nurturing)
Using thought leader content as a lead generation tool
Content ideas for lead nurturing and tactics to use

Share your marketing 'wisdom' with Sherpa readers worldwide

I wanted to be sure to let you know that MarketingSherpa is gathering content for its seventh annual “wisdom report.” It’s a great opportunity for you to share your top 2008 story – and get back lessons learned from colleagues worldwide. “Marketing Wisdom from the Field Report” will be published in January and distributed free to all MarketingSherpa readers.

Here are a few suggestions for ‘wisdom’ stories:

-Test campaign that worked better (or worse) than anticipated.
-What you learned about a specific tactic
-How you coped with a recessionary economy and the impact it had on your 2008 marketing plan and budget.

Deadline for quotes for the ‘wisdom report’ is December 31. 

Here’s the link: http://www.surveygizmo.com/s/91070/wisdom-report-survey

Email vs. Phone vs. In-Person Meeting? Four Viewpoints

To what extent can emails be used in place of phone calls and face-to-face meetings when maintaining and developing relationships with clients and other important network contacts?

Four bloggers have all agreed to post their answers to the email question simultaneously, each offering a different perspective, with all responses linked.  They are:

1. Ford Harding, student of selling professional services.
2. Tom Kane, specialist on marketing and selling legal services.
3. Mark Buckshon, prodigious blogger and specialist on marketing and selling design and construction services.
4. Yours Truly

I could make affirmative and negative arguments for email, phone calls and face-to-face meetings depending on the situation. But I think the answer to this question really revolves around the “maintaining and developing relationships.” In the end it all comes down to relationships.

I've found that emails, phone calls and face-to-face meetings all can help you start or continue conversations but they won't do the hard work of building relationships for you. 

My research shows that executive buyers choose the sales person who has been a resource and developed a relationship with them regardless of their timing to buy. 

Average sales people think they are most effective when they talk with someone WHEN they are ready to buy, but top performers seek to build relationships with the right people in the right companies BEFORE they're ready to buy.

Today’s prospects have a general lack of trust and they simply don’t want to be sold. They are weary of pitches, hype, pushy sales people and manipulative marketing tactics. They are time constrained and too busy to think. So what do they do with most of our sales and marketing messages)? They simply ignore them.

Time and time again it is proven that customers want the salespeople they deal with to understand their business, their needs, and the pressures under which they operate. These people are called trusted advisors. 

For this reason, I think it’s critical to contact and have initial conversations with our future customers that are devoid of sales pitches. Quite literally when we begin a conversation with them, their attitudes and beliefs are being shaped, primed by the information they have already soaked up through various sources. 

Be a resource to them regardless of their timing to buy. Otherwise, they are likely to get information from the internet or uninformed colleagues, trade publications or heaven forbid your competitors.

And I think a perfect way to do this is through lead nurturing. A key aspect of lead nurturing is the ability to provide relevant, valuable education and information to prospects up front. In this way you will be able to position yourself as a trusted advisor and perhaps even a thought leader.

Again, it’s about relationships. The key I think is putting the interests of our current or future customers first. That’s not always easy especially when we’re trying to meet objectives, growth goals etc. But when you do that, you don’t have to sell to people. You'll start to find they even will come to you first when they are ready.