Companies that adopt effective lead management processes generate more revenue from their lead generation investment and have overall higher close rates on marketing generated leads than those that do not. But I've encountered very few companies that really do lead management.
What is lead management? Lead management is a multistage process that manages the conversion of sales leads to customers. Some people say it's the process of going from "first contact to close."
In Christopher Hosford’s BtoB Magazine article, he highlights some of the reasons why "Lead management far from easy task."
The article mainly highlight’s "lead scoring and automation," but that’s only part of the solution. Lead scoring and automation support a process of lead qualification, but I would argue that there are more fundamental aspects of lead management that often get overlooked.
Take a moment and think about your lead management efforts... do you see it as process?
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